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Message posted on ‎18 Mar 2023 11:03 AM

3 Network download failure again

Sky Q failed downloads after Sky update their software again,.

Connected via ethernet. Wifi doesn't even connect.

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Message posted on ‎18 Mar 2023 11:22 AM

Re: 3 Network download failure again

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.


====================================================
Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900

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Avatar for Ecosse
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This message was authored by: Ecosse Answer

Message posted on ‎18 Mar 2023 11:22 AM

Re: 3 Network download failure again

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.


====================================================
Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900
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Message posted on ‎18 Mar 2023 12:04 PM

Re: 3 Network download failure again

Posted by a Superuser, not a Sky employee. Find out more
@mguk wrote:

Sky Q failed downloads after Sky update their software again,.

Connected via ethernet. Wifi doesn't even connect.

@mguk there has not been a recent update to the software 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Godfrey

Message posted on ‎18 Mar 2023 01:18 PM

Re: 3 Network download failure again

Posted by a Superuser, not a Sky employee. Find out more

@mguk  If you perform several 3 Network download tests, what is the highest latency value that is being reported.

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