3 Network download failure again

[mguk]

Sky Q failed downloads after Sky update their software again,.

Connected via ethernet. Wifi doesn't even connect.

[Ecosse · Accepted solution]

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.

[Laing1]

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@mguk wrote:

Sky Q failed downloads after Sky update their software again,.

Connected via ethernet. Wifi doesn't even connect.

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@mguk there has not been a recent update to the software 

[Godfrey]

@mguk  If you perform several 3 Network download tests, what is the highest latency value that is being reported.