Discussion topic: Cant download boxsets

This message was authored by Brilew This message was authored by: Brilew

Cant download boxsets

I am i the process in moving to a new house I have had sky Q intalled last week but I can't download boxsets from on demand says I need to call to upgrade even though I have the relevant package I have tried to change the settings to download in SD, UHD and HD but none make any difference can anyone help?


All Replies

This message was authored by nigea99 This message was authored by: nigea99

Re: Cant download boxsets

Posted by a Superuser, not a Sky employee. Find out more

hi @Brilew 


Unfortunatley, I think you are suffering from  a bug at SKY's end which can affect some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.


Please see this link re the escalation and what you might see:



I believe they try to refresh the card which sometimes works first time but I think it can take several attempts and even then sometimes it needs some other background process


If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Cant download boxsets

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.


Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion