sky account hacked and 2 sky mobile phones ordered and delivered ?

[topguy]

So yesterday started getting emails stating I had orderd 2 new mobiles  with sky , Obviously I had not  but by this time too late to phone and online chat no help , Contacted sky this morning and after the usuall round the house questions being cut of twice!! I reported it , advisor stated sky will get back to me  but nothing yet ? phones deliverd by DPD so photographed courier and vehicle for proof  as well as boxes to show not opend . 
Anyone else had this and what should I do next ? 
thanks in advance 

[Daniel0210]

See Skys link on such scams

https://www.sky.com/help/articles/account-takeover

[PandJ2020]

Whatever, do not 'return' them to anyone other than Sky.  The usual procedure is for the scammers to now provide 'return' pickup or labels.

If you 'return' them elsewhere then the scammers will have the phones and you'll be paying for them.

If you did not receive a call about this then your account password was probably a duplicate that you've used elsewhere.  Change it immediately.

[caesarome]

@topguy 

You need to call Sky and speak to them as soon as possible about this.

[TimmyBGood]

@topguy 

As @PandJ2020 indicates, the scammers will now be very keen to get hold of the hardware, so be extremely wary of all inbound communication.

[twilight+princess]

You mostly likely will receive a call from the scammers stating the incorrect gifts have arrived & that they'll send a courier to collect the phones, if so then hang up immediately. The phones need to be returned to Sky, they should send you a returns label.

[topguy]

[topguy]

So this morning a royal mail postman arrived with this label to collect the phones , (only one label though ) I explained the situation  and that I was waiting to hear back from Sky as to how to return them (still waiting ??) the  address is a terraced house ,(google earth it ) Now call me old fassion but Im sure im not the first one on this scam  and doesnt ssky report this to the local police and prosecute  the persons living there ??  Or is it too much work and easier to just persecute the honest customer ??

[removed]

Moderator note: removed inappropriate comment 

[caesarome]

I'm sure it will be investigated but you might not find out what the outcome of their investigation is. You did right not giving this to the postie as this is what these scammers want so that it gets sent to them.

[Dhdjsjsns]

Did you get this sorted?

we are having the same problem still waiting for the phones to be delivered. Did you get them taken off your account?

[TimmyBGood]

@Dhdjsjsns 

https://www.sky.com/help/articles/account-takeover 

Note in particular the only legitimate address to which unexpected hardware should be returned.