sky account hacked and 2 sky mobile phones ordered and delivered ?

[topshag]

So yesterday started getting emails stating I had orderd 2 new mobiles  with sky , Obviously I had not  but by this time too late to phone and online chat no help , Contacted sky this morning and after the usuall round the house questions being cut of twice!! I reported it , advisor stated sky will get back to me  but nothing yet ? phones deliverd by DPD so photographed courier and vehicle for proof  as well as boxes to show not opend . 
Anyone else had this and what should I do next ? 
thanks in advance 

[Daniel0210]

See Skys link on such scams

https://www.sky.com/help/articles/account-takeover

[PandJ2020]

Whatever, do not 'return' them to anyone other than Sky.  The usual procedure is for the scammers to now provide 'return' pickup or labels.

If you 'return' them elsewhere then the scammers will have the phones and you'll be paying for them.

If you did not receive a call about this then your account password was probably a duplicate that you've used elsewhere.  Change it immediately.

[caesarome]

@topshag 

You need to call Sky and speak to them as soon as possible about this.

[TimmyBGood]

@topshag 

As @PandJ2020 indicates, the scammers will now be very keen to get hold of the hardware, so be extremely wary of all inbound communication.

[twilight+princess]

You mostly likely will receive a call from the scammers stating the incorrect gifts have arrived & that they'll send a courier to collect the phones, if so then hang up immediately. The phones need to be returned to Sky, they should send you a returns label.