Sky Mobile
0

Discussion topic: Why is it so difficult to pay a DD that declined?

Reply
MLDxx
What's this?
This message was authored by MLDxx This message was authored by: MLDxx

Why is it so difficult to pay a DD that declined?

‎20 Dec 2024 06:54 AM

My direct debit declined and now I can't pay it because it's saying it will go towards my account not the actual bill that I owe? How confusing? Is there a way to actually pay just the bill I owe? With 02 if I missed a payment I could just log in and pay online for that one payment. 

Report post
Post 1 of 2
123 Views
Reply
0 Likes
Reply

All Replies

PandJ2020
What's this?
Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Why is it so difficult to pay a DD that declined?

‎20 Dec 2024 08:07 AM

Posted by a Superuser, not a Sky employee. Find out more

The DD will be re-attempted in 10 days.

 

If that fails then your services will be restricted.

 

You should never make manual payments unless specifically requested.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 2 of 2
108 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion