0

Discussion topic: Why is it so difficult to pay a DD that declined?

Reply
Avatar for MLDxx
Level 1 icon
What's this?
This message was authored by: MLDxx

Message posted on ‎20 Dec 2024 06:54 AM

Why is it so difficult to pay a DD that declined?

My direct debit declined and now I can't pay it because it's saying it will go towards my account not the actual bill that I owe? How confusing? Is there a way to actually pay just the bill I owe? With 02 if I missed a payment I could just log in and pay online for that one payment. 

Report post
Post 1 of 2
226 Views
0 Likes
Reply
Reply

All Replies

Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎20 Dec 2024 08:07 AM

Re: Why is it so difficult to pay a DD that declined?

Posted by a Superuser, not a Sky employee. Find out more

The DD will be re-attempted in 10 days.

 

If that fails then your services will be restricted.

 

You should never make manual payments unless specifically requested.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 2 of 2
211 Views
0 Likes
Reply
Reply