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Discussion topic: Why is it so difficult to pay a DD that declined?

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MLDxx
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This message was authored by MLDxx This message was authored by: MLDxx

Why is it so difficult to pay a DD that declined?

‎20 Dec 2024 06:54 AM

My direct debit declined and now I can't pay it because it's saying it will go towards my account not the actual bill that I owe? How confusing? Is there a way to actually pay just the bill I owe? With 02 if I missed a payment I could just log in and pay online for that one payment. 

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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Why is it so difficult to pay a DD that declined?

‎20 Dec 2024 08:07 AM

Posted by a Superuser, not a Sky employee. Find out more

The DD will be re-attempted in 10 days.

 

If that fails then your services will be restricted.

 

You should never make manual payments unless specifically requested.

I am just another Sky customer and my views are my own
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