Unable to login to MySky app

[caesarome]

The blue bubble will go after 24 hours as I said above especially if you do not use it so I have alerted Sky again for you,

[Bluechip+Sky]

Thought it might be worth mentioning here again, as I still haven't heard anything back, but now, just like @rosscon , I am unable to login via desktop to the Sky site either.

Had a letter from Sky this morning, updating me on a change in terms, but it also said that they had sent the letter because they had tried to email, and this had failed. I am wondering if that might help towards solving the issue?

I haven't changed email address and it's still working for everything else - including notifications of updates to this thread.

Am wondering if email addresses are being stored incorrectly at Sky or have been corrupted or something? - sorry, I am not an IT specialist, but I can't think why these problems have started happening and I (and I assume @rosscon ) haven't made any changes at all on my end or on my account.

Hope that might be helpful?

Thanks

[rosscon]

I hadnt made any changes to my account either. Just all of a sudden wasnt able to login on new iPhone

[rosscon]

I have noticed this has been since the login screen has changed to the new style. I am able to login to the community as it still uses an older login screen. 

[rosscon]

If I try to login to sky on any page that gives me this login form it works OK. Luckilly the Sky Community page is still using this older form so I have been able to login to here

However whenever I am presented with this newer style login form I now get the same error on the website as I was getting in the app at the start of this thread. It appears the whole of the sky website is now using this newer form.

        

If I login through the community forum first, sometimes i am then able to access my account on sky.com but am unable to access any of my bills and I get the following error

Is there any way for sky to get in contact with myself outside of the blue bubble? It is starting to get very tedious to keep checking in on here every 24 hours to avoid the chat from timing out. This issue has been affecting me for over a month now. Also last week when I needed to use the Piggy bank feature to roll over unused data it was very frustrating to have to use the website rather than the app and having to do all of above to login to the website was a long a tedious process.

[Lisa-P1987 · Accepted solution]

Update -  we have been speaking to rosscon and after some investigation and steps, our back office apps team have taken on this case. Thanks 🙂

[rosscon]

Is there any update on when a fix will be available? 

[rosscon]

BUMP

Any update. I am still unable to login through app. Is amking things like managing mobile data piggyback very difficult

[Bluechip+Sky]

Same here - and I can't even login to the main Sky site now either. So much for being a "VIP" customer...

[rosscon]

@Lisa-P1987 

Is there any update on when we will be able to login again?

this really is causing problems with managing piggy bank mobile data and Sky VIP features

I have been unable to login for about 3 months now

[rosscon]

Any update on this

[Eveymoo]

I have exactly the same issue, is there any chance Sky can actually fix it??  Evry time I weant to do anything with my account I can only get in via the community pages.

[crunchi]

I am still unable to log in on my Sky App to view my VIP. It has been like this for months now. I have reset my password so many times now and it still does not work . Just keep getting the same message "unknown error"

[caesarome]

@crunchi 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to crunchi.