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This discussion topic has been answered Discussion topic: Trouble abroad

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This message was authored by: MrsHolmes

Message posted on ‎18 Jul 2026 03:13 AM

Trouble abroad

Cannot make or receive calls abroad. Data and FaceTime work but not phone calls 

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Message posted on ‎18 Jul 2026 06:56 AM

Re: Trouble abroad

I  disconnected the VolTe and activate the 2G and I can make calls and receive too again

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This message was authored by: Daniel0210

Message posted on ‎18 Jul 2026 04:42 AM

Re: Trouble abroad

Posted by a Superuser, not a Sky employee. Find out more

@MrsHolmes 

Where are you? Some customers reported issues in Spain yesterday. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎18 Jul 2026 06:40 AM

Re: Trouble abroad

Im in Menorca and have the same problem.

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Message posted on ‎18 Jul 2026 06:56 AM

Re: Trouble abroad

I  disconnected the VolTe and activate the 2G and I can make calls and receive too again

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Message posted on ‎18 Jul 2026 07:20 AM

Re: Trouble abroad

That worked thank you.

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Message posted on ‎18 Jul 2026 07:59 AM

Re: Trouble abroad

Spent 1.5 hours yesterday and another 30 minutes this morning online with Sky Agent trying to sort this.  Fixed in seconds and not one of the sky agents suggested anything like this.  Thanks - Awesome!! Can now get puncture fixed and can actually go somewhere now..... 😉

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