24 Jan 2025 05:36 PM
My wife just upgraded her iPhone. She agreed to trade in her old one, completed the upgrade and the new phone duly arrived. She now wants to pay off the old phone to give to a family member rather than sending back. How should she do this?
24 Jan 2025 05:39 PM
Posted by a Superuser, not a Sky employee. Find out more@Tiletec She will need to call sky on 150 and see if she can reverse it as it might be too late to do so
24 Jan 2025 05:39 PM
Posted by a Superuser, not a Sky employee. Find out more@Tiletec She will need to call sky on 150 and see if she can reverse it as it might be too late to do so
24 Jan 2025 06:21 PM
She has now done this, Sky cancelled the swap over the phone, allowing her to then pay off the old handset via MySky app. Prior to the swap being cancelled, the old phone was not showing in the app, only the upgraded one.
Thank you
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