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Discussion topic: Trade in

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This message was authored by Tiletec This message was authored by: Tiletec

Trade in

My wife just upgraded her iPhone. She agreed to trade in her old one, completed the upgrade and the new phone duly arrived. She now wants to pay off the old phone to give to a family member rather than sending back. How should she do this?


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Trade in

Posted by a Superuser, not a Sky employee. Find out more

@Tiletec  She will need to call sky on 150 and see if she can reverse it as it might be too late to do so 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Trade in

Posted by a Superuser, not a Sky employee. Find out more

@Tiletec  She will need to call sky on 150 and see if she can reverse it as it might be too late to do so 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Tiletec
Topic Author
This message was authored by Tiletec This message was authored by: Tiletec

Re: Trade in

She has now done this, Sky cancelled the swap over the phone, allowing her to then pay off the old handset via MySky app. Prior to the swap being cancelled, the old phone was not showing in the app, only the upgraded one.

Thank you

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