Sky Mobile Swap Scammed

[CoilnWa]

My sky mobile  phone suddenly stopped working and wouldnt turn on on    it is two years old .I contacted sky mobile number for help with sendng for repair.

The Sky advisor informed me that I could take out a new 3 year contract with a new phone and swap the one that wont turm on and I would get the outstanding years balance left to pay  back into my account

even though it wouldnt start.

Hwever after signingbup forbthis swap and new deal  I sent my phone forva swap and recieved an email from Sky stating that I wouldnt get anything for the returned phone as it wouldnt start,  it is otherwise  in as new condition.

I tried phoning Sky and explained that I had been informed that I would get the full swap cost of tjevoutstanding balance   even though it wont start,I  was eventually told a manager would phone me back but that never happened. 

I have sent complaints but have had no reply and had to reject the swap so I can get my old phone back to get ut reapired privately but I will still have to pay Sky the outstanding balance for a year.I am still waiting for the phone to be returned 

Avoid this swap scam it appears to be a sales ploy to get you to take out a new three year contract then Sky don't  fulfill the agreed swap.

I will update if I ever hear back from Sky or there are any developments. 

[SKY1992bf]

@CoilnWa  what the agent told you was totally incorrect

but what sky has done in rejecting the trade in is correct 

the fact it won't turn on would warrant the trade in invalid or at best reduce the value you would receive 

[GD1]

@CoilnWa  It's not a scam, you sent a defective phone to Sky so of course there is no value in it, it needs to be both working and free of defects to have any kind of value.

However you have been misinformed by the CSA.

Swap: Equipment can be purchased outright or by interest free loan. Subject to status and credit check. If you purchase your equipment on credit, 24-month interest free loan required for cost of new Swap12 equipment, 36-month interest free loan required for Swap24 and 48-month interest free loan required for Swap36. Data Plan subject to 12-month minimum term. Sky will buy the old Sky equipment and credit your next bill with proceeds, Loan must be paid in full to Swap. Equipment condition criteria and market value adjustment may apply. Equipment subject to availability. 18+. Terms apply. See sky.com/swaphelp for details.

If your device isn’t in good condition, the following damage reduction percentages will apply. 15% of device value for missing/broken or customised covers or buttons, casing cracks, water damage (but fully functional); 50% of device value for screen damage, heavy device damage, software or hardware fault, faulty main menu or power buttons; 100% of device value if it doesn’t power on/off or accept a charge.

[CoilnWa]

I was acting on the advice of the Sky advisor or wouldnt have agreed to the new deal., I did state that as calls are recorded the evidence would there that I have been sold a new contract on false information 

[Daniel0210]

@CoilnWa 

Your duplicate thread has been removed as you already have this one active.

[SKY1992bf]

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@CoilnWa wrote:

I was acting on the advice of the Sky advisor or wouldnt have agreed to the new deal., I did state that as calls are recorded the evidence would there that I have been sold a new contract on false information 

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@CoilnWa  then you have grounds to complain 

to make sure the complaint is officially registered I would submit it again following the instructions on the link below and including details of the call in question such as date and time etc 

note sky has 8 weeks to respond under regulatory guidelines 

https://www.sky.com/help/articles/how-to-make-a-complaint

[CoilnWa]

Thanks for the information, I have submitted a complaint via that process but did not know that there was a regulatory eight weeks time frame,  much appreciated.