Sky ID Mobile accounts

[Gavstar]

I recently changed my mobile phone and cant see my mobile accounts.

Previously my sky app had my tv,broadband, phone and also mobile account on which has my 2 childrens accounts on. But since Ive changed phone/ number it only gives tv/broadband and telephone. I try to link the mobile account with details but just gives me an error. Please help as I cant manage my childrens accounts now.

[caesarome]

@Gavstar 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Gavstar an invite to chat.

[Greenfingers001]

Update:

Spoke with @Gavstar and resolved issue, thanks again for the escalation have a great day 🙂