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Discussion topic: Can’t link my sky id to my mobile account

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This message was authored by Sjayne26 This message was authored by: Sjayne26

Can’t link my sky id to my mobile account

won't allow me to link my sky I'd to my mobile account and I've contacted sky and they haven't helped one but saying I need to remove an email as I've already set it up to one but I haven't done so 

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t link my sky id to my mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Sjayne26 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Can’t link my sky id to my mobile account

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Sjayne26.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Can’t link my sky id to my mobile account

Posted by a Sky employee

Update:

 

Spoke with @Sjayne26 and this one needs the attention of the Sky ID team so needs to call in. 

 

Thanks again for the escalation have a great afternoon. 🙂

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