Serious SIM Activation Issue

[hsal94]

I received my SKY Mobile SIM on the 21st of May, I entered my PAC code and received a notification on my SKY Account that my number was succesfully transferred and activated on the 23rd of May. 

Fast forward to several weeks later, the SIM does not work. I have spoken to SKY's representatives several times on chat, and they are not sending a replacement SIM through. 

First, they made me try a bunch of settings - none of those made a difference. 

Then they said that oh its probably a coverage problem in my area ("Mast Issue") which is being worked on right now. 

Now, I'm getting no clarity from them. I have not had a functional SIM for weeks now. What should I do?

[63johnw]

Hi @hsal94  i would try a formal complaint. 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Lee1976]

Same issue here. I am just on with them right now. It seems that there has been a problem with a number of activations during the past few weeks.....I am awaiting response.