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Discussion topic: Roaming issues

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This message was authored by: Danielle29783

Message posted on ‎19 Aug 2025 07:38 PM

Roaming issues

I recently upgraded my phone which was working fine in the UK. I am now in Saudi and have have no service since I arrived (3 days). I've tried all the suggestions online but nothing has worked. I know I am missing calls and texts and I need my phone for work. It worked fine before with my old phone.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎19 Aug 2025 07:43 PM

Re: Roaming issues

Posted by a Superuser, not a Sky employee. Find out more

@Danielle29783 

You do know that Saudi Arabia is a Rest Of The World destination and using your phone there could incur massive charges?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: caesarome

Message posted on ‎19 Aug 2025 07:52 PM

Re: Roaming issues

Posted by a Superuser, not a Sky employee. Find out more

@Danielle29783 

These are the charges you are looking at:

 

£2,160 per GB (yes this is correct)

£2.16 per minute Calls to local or UK mobile and landline numbers

£1.80 per minute to receive calls

£0.50 per text message to UK numbers and mobiles

£0.58 per picture message(MMS)

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