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Discussion topic: Roaming Passport Plus Not Working

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This message was authored by Wallings This message was authored by: Wallings

Roaming Passport Plus Not Working

Phone has no signal, can't make calls or texts, access internet etc.  Made sure settings are all correct, never happened before any ideas ? 

 

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This message was authored by Kirsty+S27 This message was authored by: Kirsty+S27 Answer

Re: No signal whilst abroad Spain

Posted by a Sky employee

Hi all,

 

Thank you for letting me know and I apologise for the issue you are having. I have raised this to our teams to investigate and will update as soon as I have more information. 

 

Thanks 

Kirsty

Community Manager

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This message was authored by Lauren13 This message was authored by: Lauren13

Roaming not working

Roaming not working. Did not receive a welcome text on arrival at destination, I have tried all of the online steps, none of which have worked. 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Roaming not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lauren13  what country are you in ? Are roaming and mobile data active in your phone settings ? Have you checked your spend cap isn't set too low ?





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Lauren13 This message was authored by: Lauren13

Re: Roaming not working

Hi @63johnw

 

thank you for the response. I am in Spain, I have activated my mobile data and roaming is on, however I have no signal and my data is also not working. I do not have a spend cap. 

 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Roaming not working

Posted by a Superuser, not a Sky employee. Find out more

Try searching for a different local networks and connecting to one of those @Lauren13   What phone are you using ?





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Lauren13 This message was authored by: Lauren13

Re: Roaming not working

@63johnw , I am using an iPhone 13pro. I have tried connecting to different networks, however it still isn't working. 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Roaming not working

Posted by a Superuser, not a Sky employee. Find out more

The only other thing I can think of @Lauren13  is got to settings, mobile data, sim applications and try the different settings in there. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by 63johnw This message was authored by: 63johnw

Re: Roaming not working

Posted by a Superuser, not a Sky employee. Find out more

If that doesn't work @Lauren13 then post back on here and I will escalate your issue to sky. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Lauren13 This message was authored by: Lauren13

Re: Roaming not working

@63johnw @I have tried all of that, with still no luck unfortunately. 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Roaming not working

Posted by a Superuser, not a Sky employee. Find out more

I have escalated your post to sky @Lauren13  so look out for a coloured speech bubble on here inviting you to a private chat. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Lauren13 This message was authored by: Lauren13

Re: Roaming not working

@63johnw @Thank you very much for your help.

This message was authored by Sarah17 This message was authored by: Sarah17

Re: Roaming not working

I am having this exact same problem. I am also in Spain. I have tried all of the online help guides, have tried re-sending the network settings from Sky help pages and nothing. 

it was working as recently as yesterday but nothing today 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Roaming not working

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Lauren13  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Roaming not working

Posted by a Sky employee

Hi there @Sarah17 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Sarah17 This message was authored by: Sarah17

Re: Roaming not working

Hi @Lisa-P1987 

 

thanks for replying. I did open a chat yesterday but got no reply and now I can't find the colourful bubble to restart it. 

 

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