Roaming Passport Plus Not Working

[Wallings]

Phone has no signal, can't make calls or texts, access internet etc.  Made sure settings are all correct, never happened before any ideas ? 

Moderator notes: Edited title 

[Lauren13]

Roaming not working. Did not receive a welcome text on arrival at destination, I have tried all of the online steps, none of which have worked. 

[63johnw]

Hi @Lauren13  what country are you in ? Are roaming and mobile data active in your phone settings ? Have you checked your spend cap isn't set too low ?

[Lauren13]

Hi @63johnw, 

thank you for the response. I am in Spain, I have activated my mobile data and roaming is on, however I have no signal and my data is also not working. I do not have a spend cap. 

[63johnw]

Try searching for a different local networks and connecting to one of those @Lauren13   What phone are you using ?

[Lauren13]

@63johnw , I am using an iPhone 13pro. I have tried connecting to different networks, however it still isn't working. 

[63johnw]

The only other thing I can think of @Lauren13  is got to settings, mobile data, sim applications and try the different settings in there. 

[63johnw]

If that doesn't work @Lauren13 then post back on here and I will escalate your issue to sky. 

[Lauren13]

@63johnw @I have tried all of that, with still no luck unfortunately. 

[63johnw]

I have escalated your post to sky @Lauren13  so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lauren13]

@63johnw @Thank you very much for your help.

[Sarah17]

I am having this exact same problem. I am also in Spain. I have tried all of the online help guides, have tried re-sending the network settings from Sky help pages and nothing. 

it was working as recently as yesterday but nothing today 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Lauren13  an invite to chat.

[Lisa-P1987]

Hi there @Sarah17 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sarah17]

Hi @Lisa-P1987 

thanks for replying. I did open a chat yesterday but got no reply and now I can't find the colourful bubble to restart it.