Cant access Sky passport from Menorca

[caesarome]

There have been seome issues over the last week or so from people that are on mainland Spain who are having the same issues so there does appear to be some sort of issue in the region. I'm not sure there is any soloution at present so where she can she will have to use the Wifi cinnection.

[MurrayDrysdale]

I arrived in Spain and my mobile roaming is not working. 

My partner sim I linked to my account and is working fine. 

[Daniel0210]

@MurrayDrysdale 

We have seen a couple of similar reports over the last 2-3 days. We have brought this to Skys attention on a closed forum. 

[Geo17]

Just landed in Malaga and have the same issue. No calls, texts or Internet connection. Anyone got any idea how I escalate it without being able to call sky?

[Lisa-P1987]

Thanks for chatting to us @Lauren13 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Kirsty+S27 · Accepted solution]

Hi all,

Thank you for letting me know and I apologise for the issue you are having. I have raised this to our teams to investigate and will update as soon as I have more information. 

Thanks 

[brookeh31]

Should I pay £2 a day for WiFi passport whilst in turkey and does it work and is it worth it?

[daveNOS]

@brookeh31 If you want to make calls, send texts or use data then you will have to use the roaming passport, either that or buy and use a local sim.

[MurrayDrysdale]

Now that my data roaming is fixed. My partners SIM, which is linked to my account is no longer working now. 

[caesarome]

@MurrayDrysdale 

Do you have different numbers ?

[Kellyh86]

I have also just arrived in Majorca and cannot get any service! It's asking me to call sky - which is ironic given I can't connect to anything 🤦🏼‍♀️ please help sky!!! 

[Daniel0210]

@Kellyh86 

Please see the post from Sky currently marked as the answer. Your duplicate post has been removed. 

[63johnw]

Hi @brookeh31  its not a Wi-Fi passport. The £2 daily charge allows you to use your home home data allowance, make calls and send texts to UK numbers. Local calls in Turkey are charged extra. It's up to you if you think its worth it. If you have constant access to local Wi-Fi you may not need it. It should work in Turkey but as with all roaming there could be issues beyond Skys control. 

[Kazza+Glenn]

I'm in Spain due to a family emergency and I need to use my phone

[Daniel0210]

@Kazza+Glenn 

There is an issue that Sky are investigating. See the post temporarily marked as the answer.