Unable to link sky ID to sky mobile account.

[DanielChapman]

Hi, I'm having the same problem. I am unable to link my existing mobile account to the MySky app. It keeps saying Your account has already been linked. I have tried calling but they are no help, thank you in advance. 

[caesarome]

If it has been linked then it doesn't need doing again so just use your main primary login details to access your account.

[caesarome]

@DanielChapman 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[DanielChapman]

Hi @caesarome, I've not seen the chat bubble pop up yet? Does the chat function work on safari on iPhone? Just wanted to check in case it's there but I can't see it

[Mr+Flibbles+86]

Hi there @DanielChapman , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kellynorman03]

I've been trying for a week to sort this now, ive had people chat and i've had phone calls still not fixed.

[caesarome]

What was the result of the chat you had with the messaging team and this call you had with Sky, what did they tell you ?

[Kellynorman03]

The chat team said i needed to ring.
when i rang i was told they couldnt access my email, so would send me an email with a code. which i never recieved. 
Its become a bit of a joke now.. cant even access my bills. 

[caesarome]

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@Kellynorman03 wrote:

when i rang i was told they couldnt access my email, 

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That doesn't make sense so I would try ringing them again.

[Kellynorman03]

I have no one seems to know what theyre doing, i think i might just cancel my phone contract and send it back and go with someone else. Less hassle.