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Discussion topic: Whats the point

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This message was authored by: Ej77

Whats the point

What is the point of the web site i have tried joining sky mobile but it will not allow me to check out. I thought it may be a browser issue so i tried (google, duck duck goose, opera, edge and safari) all the same outcome NOTHING so i say again whats the point

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This message was authored by: caesarome

Re: Whats the point

Posted by a Superuser, not a Sky employee. Find out more

@Ej77 wrote:

but it will not allow me to check out.


What is happening, do you not see a checkout button or perhaps a white screen ?

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This message was authored by: Ej77

Trying to join sky mobile

I have been trying for almost two weeks to order an iPad but I go through the whole process and at the summary  it doesn't allow me to go any further. I then try and get help but messaging is unavailable. I have high anxiety (which this is not helping) which restricts me from using phone. So where from here

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This message was authored by: Ej77

Re: Whats the point

No checkout button just the summary and nothing else on the page

This message was authored by: caesarome

Re: Whats the point

Posted by a Superuser, not a Sky employee. Find out more

You will have to call Sky to get you order placed.

 

150 is the free number to use from another Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Say No when asked if you want a text or to go online then stay on the line.

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This message was authored by: caesarome

Re: Trying to join sky mobile

Posted by a Superuser, not a Sky employee. Find out more

@Ej77 

If you get yourself registered with the accessibility team there are other ways you can contacl Sky included a web based chat service:

 

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

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