I had over 350gb of rolled piggy bank data yesterday and now is has suddenly dropped to about 70gb??? I know there is an expiration date on this but a sudden drop of 280gb over night is crazy! Please can someone at Sky recify this?
Posted by a Superuser, not a Sky employee. Find out more
@Fiberlywhip The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.
Unused data in your Piggybank expires if not used after 12 months as you've found. If you had 350GB in there it would appear you were on a much greater data plan than you really needed.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Posted by a Superuser, not a Sky employee. Find out more
@Fiberlywhip The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.
Unused data in your Piggybank expires if not used after 12 months as you've found. If you had 350GB in there it would appear you were on a much greater data plan than you really needed.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Customers were made aware of this change in advance; in the April 2024 price change letter / email.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
No I'm afraid not as data remains in the piggybank for 12 months only so only data that has been in it for a year should have been removed.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Letters or emails were sent out albeit in April 2024.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
