Piggy bank data missing

[Babster]

As much as rolling data to not get stung with Sky stealing it back may work not sure I can be bothered, especially as can only roll in 5GB chunks.

Ive had enough of Sky and just cancelled my TV and broadband with them as a result of this change. Mobile will go also when I've run out of piggy bank data.

I'm saving a fortune by switching so thank Sky for kicking me into action to go research alternatives. The end of 25 ish years with them not that they're bothered.

[Daniel0210]

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@Babster wrote:
especially as can only roll in 5GB chunks.

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@Babster 

And then when you've rolled the 5GB to a sim, just carry out the process again and so on. This billing period I moved 15GB to each sim prior to going on holiday. 

[Piggy1]

I had 30gb taken from my piggy bank as sky changed the period in which we could keep them from 3 to 1 years

. 
I never got an email/letter/text saying this was going to change. When I called sky they said it was sent in an email regarding price changes which I never got as I only have sky mobile service. No other sky service.
my question is has anyone successfully got thier data back and even had a response from the complaints department? 
thank you for reading. 

[caesarome]

@Piggy1 

The emails/letters were sent out around April of last year as they were about the forthcoming price increases on Sky Mobile so it might have been easy to miss this.

[Daniel0210]

@Piggy1 

I received my email on 9 January 2024. Unfortunately due to the time since it was sent a lot of customers will have forgotten. Sky are under no obligation to reinstate the data and I'm not aware of any other customers successfully getting it back. 

[PandJ2020]

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@Piggy1 wrote:

... which I never got as I only have sky mobile service. 

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The mail was sent to all Sky mobile customers regardless of whether they have other services.

The wording was around 2/3 of the way down.

[Daniel0210]

@Piggy1 

I've highlighted the relevant section in red