This discussion topic has been answered Discussion topic: Piggy bank data missing
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Message posted on 04 Jun 2025 10:20 AM
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I had over 350gb of rolled piggy bank data yesterday and now is has suddenly dropped to about 70gb??? I know there is an expiration date on this but a sudden drop of 280gb over night is crazy!
Please can someone at Sky recify this?
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Message posted on 04 Jun 2025 10:30 AM
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@Fiberlywhip
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.
Unused data in your Piggybank expires if not used after 12 months as you've found. If you had 350GB in there it would appear you were on a much greater data plan than you really needed.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on 04 Jun 2025 10:30 AM
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@Fiberlywhip
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.
Unused data in your Piggybank expires if not used after 12 months as you've found. If you had 350GB in there it would appear you were on a much greater data plan than you really needed.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 04 Jun 2025 10:48 AM - last edited: 04 Jun 2025 10:53 AM
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Re: Piggy bank data missing
Go to your account and Mobile > Manage > Roll & Rewards > Roll piggybank data
Scroll down to Piggybank activity
They will detail all transactions that change the balance - see if that offers any clues?
Sometimes it's worth leaving for a day to adjust itself.
Message posted on 04 Jun 2025 09:37 PM
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Mobile data piggy bank lost
Message posted on 04 Jun 2025 09:50 PM
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Re: Mobile data piggy bank lost
Data expires if older than 12 months?
Message posted on 05 Jun 2025 05:43 AM
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Re: Mobile data piggy bank lost
Customers were made aware of this change in advance; in the April 2024 price change letter / email.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 05 Jun 2025 04:09 PM
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Rolling data
I've lost all my rolled over data, can I get it back a day after the 12 months
Message posted on 05 Jun 2025 04:16 PM
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Re: Rolling data
@Mjcarp wrote:
can I get it back a day after the 12 months
No I'm afraid not as data remains in the piggybank for 12 months only so only data that has been in it for a year should have been removed.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 Jun 2025 04:18 PM
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Re: Rolling data
Ok thanks, bit annoying i wasn't told or knew this.
Message posted on 05 Jun 2025 04:21 PM
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Re: Rolling data
Letters or emails were sent out albeit in April 2024.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 05 Jun 2025 05:44 PM
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Rollover
Message posted on 05 Jun 2025 05:46 PM
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Re: Rollover
Expired? Data in the piggybank only lasts 12 months.
Message posted on 05 Jun 2025 05:57 PM
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Re: Rollover
Hi @wildswan look at your piggybank history to see why.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 05 Jun 2025 09:15 PM
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Piggy bank data gone
I just looked at my piggy bank and 130 of my data was used yesterday but not by me. That's impossible to use in one go
Message posted on 05 Jun 2025 09:23 PM
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Re: Piggy bank data gone
Expired as over 12 months old?
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