0

Discussion topic: Phone restriction

Reply
This message was authored by MarvG This message was authored by: MarvG

Phone restriction

Phone was restricted I’ve paid the bill and it’s still restricted. I can’t call customer services because the phone is restricted.
Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Phone restriction

Posted by a Superuser, not a Sky employee. Find out more

@MarvG 
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MarvG
Topic Author
This message was authored by MarvG This message was authored by: MarvG

Re: Phone restriction

I appreciate the prompt response. Thank you. 
The thing is I've paid the amount in full and set up a new continuous  payment method. Furthermore it's showing £0.00 as being owed in the mobile app. Sky have been plagued with all sorts of technical issues of late particularly with their mobile phone network and broadband. I've been a loyal customer for some years but these kinds issues are starting to get to me. Nevertheless, I guess I'll just have to find another way to contact Sky customer services. 
Thanks again.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Phone restriction

Posted by a Superuser, not a Sky employee. Find out more

@MarvG 

Then if you made your payment over the weekend you'll just have to wait for it to clear into Skys account which should be today or tomorrow I would imagine. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion