Phone restriction

[MarvG]

Phone was restricted I’ve paid the bill and it’s still restricted. I can’t call customer services because the phone is restricted.

[Daniel0210]

@MarvG 
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.

[MarvG]

I appreciate the prompt response. Thank you. 
The thing is I've paid the amount in full and set up a new continuous  payment method. Furthermore it's showing £0.00 as being owed in the mobile app. Sky have been plagued with all sorts of technical issues of late particularly with their mobile phone network and broadband. I've been a loyal customer for some years but these kinds issues are starting to get to me. Nevertheless, I guess I'll just have to find another way to contact Sky customer services. 
Thanks again.

[Daniel0210]

@MarvG 

Then if you made your payment over the weekend you'll just have to wait for it to clear into Skys account which should be today or tomorrow I would imagine.