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Discussion topic: Phone not registered on device

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anitaif
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Phone not registered on device

‎22 Jun 2024 09:52 PM

My phone has suddenly stopped making and recieving calls, it says network not registered on device
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caesarome
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Re: Phone not registered on device

‎22 Jun 2024 10:48 PM

Posted by a Superuser, not a Sky employee. Find out more

You could order a replacement sim but only if there are no issues showing here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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caesarome
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Re: Phone not registered on device

‎22 Jun 2024 10:04 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you sure it isn't saying "not registered on network" ?

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anitaif
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Re: Phone not registered on network

‎22 Jun 2024 10:13 PM

Yes your right.

Phone not registered on network

 

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caesarome
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Re: Phone not registered on network

‎22 Jun 2024 10:23 PM

Posted by a Superuser, not a Sky employee. Find out more

Try turning off your phone and removing the sim the gently wiping it before inserting it back in the phone and turning it back on.

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anitaif
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Re: Phone not registered on device

‎22 Jun 2024 10:28 PM

I've done that twice now and still says the same thing. Do you think if I get a replacement sim card it might work or is it more likely a problem with the phone itself.

Thanks

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Phone not registered on device

‎22 Jun 2024 10:48 PM

Posted by a Superuser, not a Sky employee. Find out more

You could order a replacement sim but only if there are no issues showing here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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