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Discussion topic: Upgrade from sim only to device

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This message was authored by: Jeffcantle77

Message posted on ‎03 Feb 2026 12:05 PM

Upgrade from sim only to device

I want to upgrade from a sim only 30 day rolling contract to a device but not giving me the option on app. How can I upgrade as its declining me when applying
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎03 Feb 2026 12:23 PM

Re: Upgrade from sim only to device

Posted by a Superuser, not a Sky employee. Find out more

@Jeffcantle77  There is no "Upgrade" route from  sim to device, you simply need to purchase the device while logged into your existing account.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎03 Feb 2026 12:24 PM

Re: Upgrade from sim only to device

Posted by a Superuser, not a Sky employee. Find out more
@Jeffcantle77 wrote:
 How can I upgrade as its declining me when applying

If you do not pass the credit check then that's it.

 

See here: https://www.sky.com/help/articles/credit-checks-sky-mobile and here: https://www.sky.com/help/articles/sky-credit-builder

I am just another Sky customer and my views are my own even if you don't like the answers
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