This discussion topic has been answered Discussion topic: Order cancelled
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Message posted on 29 Jul 2025 04:18 PM
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Hi I purchased iPhone 16e and I just got an email to say it's cancelled but it doesn't say why or that my money is being refunded who can I talk to about this the chat was no help
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Message posted on 29 Jul 2025 04:21 PM
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Hi @Lisak891 this usually happens when you fail Skys more enhanced credit checks. Only a call to sky will confirm this. Any money should be refunded within the next week or two.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
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Message posted on 29 Jul 2025 04:21 PM
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Hi @Lisak891 this usually happens when you fail Skys more enhanced credit checks. Only a call to sky will confirm this. Any money should be refunded within the next week or two.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 29 Jul 2025 04:23 PM
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Re: Order cancelled
Do you know how I can get through to them on the phone from Republic of Ireland
Message posted on 29 Jul 2025 04:25 PM
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Re: Order cancelled
Need more help at the bottom of the page has a UK number here, is there a ROI option available @Lisak891 ?
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 29 Jul 2025 05:09 PM
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Re: Order cancelled
Called them but they can't tell me why it was cancelled said I can try again. But I won't get my refund for 14 days and if I order again they will take my money but can't say it won't be cancelled again because they don't know why it was cancelled in the first place. What a joke of a company. I am raging I ever moved as soon as my contract is up I'm cancelling everything and will never purchase anything ever again
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