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This message was authored by: Lisak891

Order cancelled

Hi I purchased iPhone 16e and I just got an email to say it's cancelled but it doesn't say why or that my money is being refunded who can I talk to about this the chat was no help

 


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This message was authored by: 63johnw Answer

Re: Order cancelled

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lisak891  this usually happens when you fail Skys more enhanced credit checks. Only a call to sky will confirm this. Any money should be refunded within the next week or two. 

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This message was authored by: 63johnw Answer

Re: Order cancelled

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lisak891  this usually happens when you fail Skys more enhanced credit checks. Only a call to sky will confirm this. Any money should be refunded within the next week or two. 

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I AM NOT A SKY EMPLOYEE

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I Wont Respond To Direct Messages So Ask Any Questions Here

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This message was authored by: Lisak891

Re: Order cancelled

Do you know how I can get through to them on the phone from Republic of Ireland 

This message was authored by: 63johnw

Re: Order cancelled

Posted by a Superuser, not a Sky employee. Find out more

Need more help at the bottom of the page has a UK number here, is there a ROI option available @Lisak891 ?

 

https://www.sky.com/help

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I AM NOT A SKY EMPLOYEE

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I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: Lisak891

Re: Order cancelled

Called them but they can't tell me why it was cancelled said I can try again. But I won't get my refund for 14 days and if I order again they will take my money but can't say it won't be cancelled again because they don't know why it was cancelled in the first place. What a joke of a company. I am raging I ever moved as soon as my contract is up I'm cancelling everything and will never purchase anything ever again

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