No Mobile Signal while abroad

[Taylor122]

I still have no signal or data and cannot ring sky to solve this as I have no data. I have tried all the steps online but it is still not working 

[Chloe-W22]

@Taylor122 @Kez9736 I have escalated your posts to our Community Messaging team who can have a private conversation and complete some troubleshooting. Look out for a chat bubble appearing on your Community screen, for more information on how this works you can see here.

[Louise021]

@Chloe-W22  I am currently in Gran Canaria and 2 sky mobile phones haven't worked all day. I see there was an issue, has this been rectified?? 

[caesarome]

The issue was fixed  after a few hours @Louise021 so prior to the short outage had your mobiles been working ?

[Louise021]

Yes they have been working fine since Saturday when we arrived, about 7.30am today it changed my time zone then stopped working. , still absolutely no service. 

[caesarome]

Try going through this:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

[barryandchar]

My daughter is in Croatia and had this issue a few days ago, and now it seems it has gone again. Can you clarify? 

[Coolledge]

Is there problems again? I have no service in Gran Canaria currently

[Coolledge]

This resolved itself

[dcmprince]

My wife and Son are in Holland, My sons phone works fine and has switched over Odido but my wifes Flip 5 refuses to work, Even setting the network to Odido manually and airplane mode is off, she has turned the phone off and on multiple times but only works on WIFI from the hotel

[dcmprince]

there is also No spending restrictions, and roaming is turned on

[caesarome]

Is the sim status on the phone set to abroad:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

[Tricia+Bee]

Hi currently in Corfu with no signal. Spend cap increased and data roaming on. Was on chat yesterday through WiFi for 2 hours. Not resolved. Please help

[dcmprince]

My wife got back and I put her sim in my phone and the sim still was not working, So I called sky and told them the sim was faulty and they said they would send a new sim out but may take up to 7 days to arrive 07/09/24, I waited a week and rang them back on the Monday 16/09/24 for them to tell me not only there is no sim card on the way, but they have no record of me ringing them..... So I fixed the issue by requesting the Pak codes of all 3 simcards I have and

(removed)

 they gave me 20gb data,Unlimited calls and texts, NO ROAMING CHARGES, and all it costs is £6 a month lol, and if you use the link you get £20 gift card, (no im not saying this to sell anything, Nor am i affiliated with smarty, Just sick of incompetent people and companies that just dont care about there customers) Sky mobile "Believe in better" .... More like Sky Mobile "You can do better"

Moderator note: Removed third party link.

[dcmprince]

Just open a Smarty account and switch, its £6 for 20gb and the signal is better here