Discussion topic: Missed order

This message was authored by: Emma831 · ‎05 Dec 2024

Hi my delivery has been missed twice and now sent back, please can I get it resent

This message was authored by: Daniel0210 · ‎05 Dec 2024

@Emma831
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

You'll need to discuss this with Sky by calling. I presume you missed your 1 hour time slot that DPD sent you.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Emma831 · ‎05 Dec 2024

Yes I did and they said they have sent it back to sky

This message was authored by: Daniel0210 · ‎05 Dec 2024

@Emma831

Then you'll need to call Sky to request the order be re-sent. You may have to wait until the original device dispatched has been received and processed before they send another.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Missed order

Missed order

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