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Discussion topic: Missed order

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This message was authored by: Emma831

Message posted on ‎05 Dec 2024 06:31 AM

Missed order

Hi my delivery has been missed twice and now sent back, please can I get it resent 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎05 Dec 2024 06:46 AM

Re: Missed order

Posted by a Superuser, not a Sky employee. Find out more

@Emma831 
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

 

You'll need to discuss this with Sky by calling. I presume you missed your 1 hour time slot that DPD sent you. 


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This message was authored by: Emma831

Message posted on ‎05 Dec 2024 07:02 AM

Re: Missed order

Yes I did and they said they have sent it back to sky 

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This message was authored by: Daniel0210

Message posted on ‎05 Dec 2024 07:13 AM

Re: Missed order

Posted by a Superuser, not a Sky employee. Find out more

@Emma831 

Then you'll need to call Sky to request the order be re-sent. You may have to wait until the original device dispatched has been received and processed before they send another. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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