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Discussion topic: IPhone 14

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NLTBryan
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IPhone 14

‎15 Dec 2024 07:14 PM

My daughters new iPhone 14 switched itself off. When she went to switch it back on only half a screen appeared. It then went dead again and won't switch back on.

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caesarome
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Re: IPhone 14

‎15 Dec 2024 07:16 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you plugged it into charge it for a while ?

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Daniel0210
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Re: IPhone 14

‎15 Dec 2024 07:17 PM

Posted by a Superuser, not a Sky employee. Find out more

@NLTBryan 

See this link for arranging a repair which will involve the device being sent away

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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PandJ2020
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Re: IPhone 14

‎15 Dec 2024 07:18 PM

Posted by a Superuser, not a Sky employee. Find out more

How old is it?

I am just another Sky customer and my views are my own
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NLTBryan
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Re: IPhone 14

‎15 Dec 2024 08:01 PM

4 days old

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PandJ2020
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Re: IPhone 14

‎15 Dec 2024 08:16 PM

Posted by a Superuser, not a Sky employee. Find out more
@NLTBryan wrote:

4 days old

Ouch.

 

In that case you are entitled to return it.  Don't fall for the trap of them insisting you purchase another phone!

I am just another Sky customer and my views are my own
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