I phone not delivered power pack was instead

[Jimmyk]

How disgusted i am with sky. I am writing thisvon behalf of my partner. She ordered a i phone 15 off sky and was delivered by dpd a power pack of some description. She has had a letter saying they are not upholding her complaint. My partner has a very bad heart and it is for her daughter. I suppose the financial ombudsman is our only option. I want to speak to a manager urgently

[caesarome]

@Jimmyk 

If they are not upholding the complaint you put in then this link explains how to take the process further and what next steps to take:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[GD1]

@Jimmyk  If your partner ordred the device and it's their account certainly Sky won't talk to you, nor can you ask to speak to a manager via a public forum.   We are all customers here.

They need to follow the advise provided by @caesarome 

[Jimmyk]

Ok i will go to the link. This has happened to a person in wales and has been on the news so its not a fluke incident. We also will be going to the press thank you 

[lee+loose]

@Jimmyk I ordered an Iphone 15 pro max and recieved a fake iphone 14 pro Max.

Speak to citizens advice trading standards and they will advise.

[Jimmyk]

 

 

 

[KevNewMedia]

Hi @Jimmyk 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team to see if we can help here and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Jimmyk.