Discussion topic: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky .

This message was authored by: geoffw1946 · ‎18 Dec 2023

I have enabled 5g but it is not working.

This message was authored by: 63johnw · ‎19 Dec 2023

Hi @geoffw1946 if you didn't get your phone from sky that may be the issue as they say you need the latest software from sky and if the phones not from them then it may not work.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: caesarome · ‎19 Dec 2023

Have you activated the 5G add on:

https://www.sky.com/hub/mobile/sim/x/manage-plan?irct=help-sts-sky-mobile-5g

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This message was authored by: geoffw1946 · ‎19 Dec 2023

As I said I have enabled 5G and Sky says I'm enabled but it's not showing on my phone.

If it's because I didn't buy my phone from Sky then I'm not very impressed with them.

I wonder if they haven't got around to actually switching on my 5G yet although I've had the sim for 10 days.

This message was authored by: 63johnw · ‎19 Dec 2023

Check the device support link in the section below @geoffw1946

https://www.sky.com/help/articles/sky-mobile-5g

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky .

I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky .

All Replies

Re: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky

Re: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky

Re: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky

Re: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky

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