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Discussion topic: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky .

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This message was authored by geoffw1946 This message was authored by: geoffw1946

I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky .

I have enabled 5g but it is not working.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @geoffw1946  if you didn't get your phone from sky that may be the issue as they say you need the latest software from sky and if the phones not from them then it may not work. 

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This message was authored by caesarome This message was authored by: caesarome

Re: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky

Posted by a Superuser, not a Sky employee. Find out more

Have you activated the 5G add on:

 

https://www.sky.com/hub/mobile/sim/x/manage-plan?irct=help-sts-sky-mobile-5g

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geoffw1946
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This message was authored by geoffw1946 This message was authored by: geoffw1946

Re: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky

As I said I have enabled 5G and Sky says I'm enabled but it's not showing on my phone.

If it's because I didn't buy my phone from Sky then I'm not very impressed with them.

I wonder if they haven't got around to actually switching on my 5G yet although I've had the sim for 10 days.

This message was authored by 63johnw This message was authored by: 63johnw

Re: I can get a good 5g signal on giffgaff on my moto g 5g plus phone but only get 4g lte+ with sky

Posted by a Superuser, not a Sky employee. Find out more

Check the device support link in the section below @geoffw1946 

 

https://www.sky.com/help/articles/sky-mobile-5g

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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