HTC u24 pro

[Dribbles]

I am trying to get WiFi when out but tmqu phone has none all data and roaming is switched on I have requested from sky the setting for WiFi etc but they never send them what can I do as I need WiFi on the move 

Thank you 

[63johnw]

Hi @Dribbles  I think you are mixing up WiFi and mobile data ? WiFi is when you connect to a router in your house or pub etc. Mobile data lets you use internet when not connected to a WiFi source. Have you checked the APN settings are correct in your phone ? 

[Dribbles]

Hi

Thank you all I am trying to do get is be able to use maps and internet checking roads etc when I am out so sorry if I used wrong terminology all new to me 

Sky were meant to sent me configuration settings but they say there is a problem well the problem has been four weeks so far

Sorry to be thick but where are the APN settings 

[Dribbles]

Just found APN it's states not available for this user is that why I am waiting on sky to send the settings 

[63johnw]

You may have to create it yourself @Dribbles 

There should be some sort of option to create an APN and this is what you need to add. 

• Name: Sky Mobile Internet

• APN: mobile.sky

[63johnw]

@Dribbles 

To create or edit an APN (Access Point Name) on your HTC U20 Pro, navigate to Settings > Network & Internet > Mobile network > Access Point Names. Then, tap the "+" icon to add a new APN or select an existing one to edit it. You'll need to enter the specific settings provided by your mobile network operator, such as APN name, APN, username, and password. After entering the details, save the settings and select the new APN to activate it. 

[Dribbles]

Thank you sky say they can't send them at moment will try as soon as I can 

[63johnw]

I have seen fellow customers @Dribbles who don't have iPhones or Samsung phones struggle to receive the settings and they have to create the APN themselves. 

[Dribbles]

Ok that's above me will have to take it to a phone shop 

[63johnw]

The instructions are in posts 6 and 5 above @Dribbles  it shouldn't be too difficult. A phone shop will probably charge you to do it. 

[Dribbles]

• Ok thanks very much I will have a go 

[Dribbles]

Thank you for your help I managed to do and now have it working when out 

[63johnw]

That's great news @Dribbles  glad it helped.