@JayeGerrard If it's saying to call then that's what you need to do ( you need to call to change the address regardless as it can't be done online)
Your not talking directly with Sky this is a customer helps customer forum only with no account access
Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk
If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number
https://www.sky.com/help/home#M1014
or if you have sky mobile/talk call 150
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