So to recap.
Many companies use a text message system to confirm your identity. They send a verification code to the mobile number you registered, which you type into their website to confirm its really you. Its very common but unfortunately Sky have a glitch in their software where by some of their customers are blocked from receiving these codes. It seems to centre around customers who ported their number in from another provider. The normal workaround is to ask to be identifiable another way. In fact the people with this problem ironically cannot get the verification codes Sky sends but you can ask Sky to send the code to your email address as the workaround. The real problem comes if there is no other way to get the code, Google will only send the code to your phone so if you loose access to your Google account and your number is with Sky you are very stuck.
Despite many customers having this problem Sky put no effort into solving it. Its thought just a simple reset of the numbers parameters solves the issue but so far getting Sky to do that has not been achieved.
The only solution is to leave Sky and as soon as your number is ported to another provider you will again be able to receive security codes.
Crazy but true.
