Can’t receive any security code texts!?

[ExplodinHead]

For some reason I've stopped being able to receive any security confirmation codes from any company!? I can use a work around for those that offer a WhatsApp text alternative but otherwise I can't login to my accounts with those that don't. I've tried all of the iPhone fix options but none of them work. The only online suggestion left is that the nextwork provider spam filter is blocking them. Can anyone get through to Sky mobile?

[caesarome]

@ExplodinHead 

150 is the number to call Sky on about this as it will need to be passed through to another team.

[ExplodinHead]

Hi, thanks for the tip, it turns out that it's a known sky software issue that can only be resolved during the working week. I've seen online that it can be linked to an issue with their spam filters. 
Hopefully this will help others struggling with this issue.

[SJ011]

Its a nightmare trying to get sky to sort it out.....

[ExplodinHead]

Yep, phone reset back to factory settings and a replacement sim and their techs have been working on it with no solution in sight, they have gone silent for the last 3 days..😒

[SJ011]

I believe it is a known problem. 

I wasted two hours on the phone today. I got passed between 8 different people. They don't know what they are doing then just give up and pass you to another department, any department they don't care as long as they can get rid of you. I got passed to the billing department twice. 

After an hour on the phone two days ago I was told it was being escalated. Today I found out that although the notes mentioned it being passed over to a backend team the agent had not actually actioned it so nothing had been done or would have ever been done. 

I have to wait now till Tuesday before I can call back and see if anything is being done.

[SJ011]

@caesarome 

Please can you remove that this has been answered. It has not.

I understand you point of view that if you mark it as answered it makes you guys at sky look good but let's be honest your not.

[caesarome]

@SJ011 

I have removed it but just to point out it was not me that marked it as the answer.

[ExplodinHead]

Hi, thanks, do you know anyone that has managed to get this issue answered?

[ExplodinHead]

As of 12:55 today after 2wks SKY's update is that the team are working on it and they should have an update on the 5th May, how can this be taking soo long for an issue that is seemingly quite wildley experienced?

Surley they must have a fix for it by now, it's a good job that they don't work for Elon! 

[SJ011]

I don't know of anyone who has got it fixed but if I do get it fixed myself I will certainly publish how.

[SJ011]

It would be my suspicion that what you have received is an automated reply generated because you haven't been given a solution yet. It's very common for companies such as sky to use a huge amount of automation as part of their customer services to make it look like they care.

I have been told that the issue will defenatly be fixed by Tuesday. The problem is the word definitely has a different cultural meaning from call centres based in India.

[FRaser84]

I can't received any code from sky issues with PAC code 

[ExplodinHead]

Yeah my issue covers any codes from any company. BT,  SKY, PayPal, Banks, eBay, Building Societies, Their software is blocking them all!

[SJ011]

Yes it's every short code that is blocked which makes it a definite sky problem.

There are people that have got so desperate that they have move to another network which takes only a few hours. As soon as they have moved the codes come in.

It's a ridicules situation by no body at sky cares.