2846

This discussion topic has been answered Discussion topic: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Reply
Reply
This message was authored by: chrissy31

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Like so many people on here, I'm also still waiting for my iPhone 17 Pro Max (Blue, 256GB) to arrive and have had next to no communication from Sky over the last few weeks. 😩 I pre-ordered on the 12th around 4pm as the website kept crashing, received a text on the 25th Sept that it would be delivered by the 4th Oct (today) and yet have heard nothing. My order is still showing as "In progress - Coming soon" and has not budged since the day I ordered.

 

I've spoken a couple times with different people from Sky over the last few weeks to try and get some answers, some were definitely more competent then others.  Latest was last night when I called to get definite confirmation that it would be arriving today as per the only text received, the lady I spoke to was nice and seemed confident with her information unlike some of the others. She said it was on the list to be dispatched today but could arrive Monday because of DPD not delivering on Sundays. At this point, who really knows, I've lost faith that any information given has been correct. 

 

I wasn't too bothered about getting it straightaway and assumed there would be delays, but it's getting a bit silly. Have to agree with others that it's frustrating seeing people who ordered days after the pre-sale launched getting theirs first, seems to be no rhyme nor reason with how these are being distributed. 16 years with Sky doesn't seem to have made much difference either, I can see quite a few others on here with longer loyalty years in the same boat! 

 

Trying to be patient but this whole process has been so tedious...

This message was authored by: EK13

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Is there an update on the availability of the lavender iPhone 17? I ordered mine a week ago and wondering what the delivery estimate is. 

This message was authored by: JR71

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Ordered 12/9 had loads of phones calls with many lies like the rest but finally got my silver 17 pro max today!

This message was authored by: Dazz82

iPhone 17 pro max delivery how long do I have to wait.

Been waiting for my new 17 pro max ,,but don't know how long I have to wait for delivery??
This message was authored by: Daniel0210

Re: iPhone 17 pro max delivery how long do I have to wait.

Posted by a Superuser, not a Sky employee. Find out more

@Dazz82 
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.


As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

Any orders for iPhone 17 devices are likely to be delayed further as this happens every year when a new iPhone is launched.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: emilywilkes00

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

i pre ordered mine on the 18th of september, still havent herd a single thing and have contacted sky regarding it too, im starting to lose hope anyone else? iordered the 1TB blue 

 

This message was authored by: Rwtm

iPhone 17 pro Max

When are the iPhone 17 pro max's getting delivered? 

This message was authored by: caesarome

Re: iPhone 17 pro Max

Posted by a Superuser, not a Sky employee. Find out more

@Rwtm 

We are customers here so we can't answer that so the latest on your order can be found here:

 

https://www.sky.com/ordertracking

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: stezzer

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I know I was taking the **bleep** a bit back when u stated that they were fulfilling orders based on how long you've actually been a sky customer, but I'm beginning to think I might have been right with my assumption 😁👍🏻

This message was authored by: stezzer

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Taking the push when I. That shudder been

This message was authored by: Rkw210

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered on 12th around 4pm got tracking on the 17th not moved since than spoken to so many different people promised different days that it would arrive than it comes to that day it never turns up was told yesterday that it was with dpd and they are waiting confirmation and now iam being told it could be with them so they have apparently raised with there team I should hopefully receive update in 2 working days the communication from sky to there customers is shocking 

This message was authored by: Crumpetsnatcher

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

This has been my experience ordered on the 13th received no confirmation other then contract information. Received 2 messages between the 18th to 22nd sept saying it will arrive by 26th received a text message on 23rd stating the same info. Got an email 29th off DPD had to get it delivered for today due to working away. Also this is my weekend with my kids so we've been loitering around all day waiting for this phone I got a text saying I was next then suddenly another message came through saying sorry we've missed you. I ran outside to see no van so I got the kids in the car and went looking for the driver I found him to his surprise and made him drive back to mine to hand over the phone as I'm certainly not waiting another day. So finally I have my phone what a fiasco after all this messing around I actually felt underwhelmed holding it and I've just put it back in the box and in the cupboard. I most definitely will not be ordering on launch date again. I hope you get your phones 

Reply
Answered - Go to Answer