Discussion topic: Additional SIM not appearing on Sky Account

This message was authored by: sarmes · ‎24 May 2023

Hi - I've taken out an additional SIM and have gone through the process of linking my SkyID to my mobile account (as per the email recevied). However when I log into Sky Mobile I don't see the new SIM appearing on the account.

This message was authored by: SKY1992bf · ‎24 May 2023

@sarmes You say additional sim so presumably you already have an existing Sky mobile account

was the additional sim ordered on the same account as the first

how was the order place phone or online (if online were you signed into your mobile account when ordering)

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This message was authored by: sarmes · ‎24 May 2023

Yes I already have a Sky mobile account and the additional SIM was ordered through the same account. it was placed online and I was signed in at the time.

This message was authored by: caesarome · ‎24 May 2023

As you have not activated it I presume then via your device that has the other sim in it call Sky on the free 150 number and ask them to activate it and to look into what account it was ordered on.

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This message was authored by: sarmes · ‎24 May 2023

The SIM is has been activated. I'll phone them on 150. thanks.

Discussion topic: Additional SIM not appearing on Sky Account

Additional SIM not appearing on Sky Account

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