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Discussion topic: Activating sim card

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This message was authored by: Louise382

Message posted on ‎16 Aug 2025 06:55 PM

Activating sim card

  • I lost my other Sim card which I seem to be still paying for which is only Lou. I have received my new SIM card which is under louise and I am trying to activate it. It's more complicated than I thought I wanted to keep the number from my O2 account, not sky But we could also do that another day if we could just activate the sim for now
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Avatar for Louise382
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This message was authored by: Louise382

Message posted on ‎16 Aug 2025 07:20 PM

Lost or stolen

I do not have the Sim card anymore. This is why I had to order a replacement.

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Message posted on ‎16 Aug 2025 07:21 PM - last edited: ‎16 Aug 2025 07:25 PM

Re: Lost or stolen

Posted by a Superuser, not a Sky employee. Find out more

@Louise382 

I have merged your two posts together so they make it clear what your issue is.

 

If you order a replacement sim then it should have the same number as the lost one.

 

A new sim will have a new number.

 

You can activate the sim and move a number over from O2 anytime you want.

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This message was authored by: lorraineb2

Message posted on ‎22 Aug 2025 04:29 PM

Re: Activating sim card

i can't activate my mew sim 

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This message was authored by: caesarome

Message posted on ‎22 Aug 2025 04:37 PM

Re: Activating sim card

Posted by a Superuser, not a Sky employee. Find out more

@lorraineb2 

What is happening when you try to activate it ?

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