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Discussion topic: Activate New SIM and Keep Number

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This message was authored by craiga76 This message was authored by: craiga76

Activate New SIM and Keep Number

Hi I am trying to Activate my daughter's new Sky SIM and keep her old number, however, when i try to do this i keep getting an error message reading "

Sorry, we can't activate your SIM at the moment

Please re-submit your SIM activation request and any requests to transfer your number and/or cancel services with your old provider."

I have the PAC code from her old supplier and also the Sky code from the new phone but it all ends with this error.

 


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Activate New SIM and Keep Number

Posted by a Superuser, not a Sky employee. Find out more

Hi @craiga76  have you tried just activating the sim first and not do the number transfer (that can be done later) ?

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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Activate New SIM and Keep Number

Posted by a Superuser, not a Sky employee. Find out more

Hi @craiga76  have you tried just activating the sim first and not do the number transfer (that can be done later) ?

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by Stephen06 This message was authored by: Stephen06

Re: Activate New SIM and Keep Number

I've activated my sky sim will my old number switch over automatically in a day or two ? Thanks 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Activate New SIM and Keep Number

Posted by a Superuser, not a Sky employee. Find out more

@Stephen06 wrote:

I've activated my sky sim will my old number switch over automatically in a day or two ? Thanks 


Are you porting a number from a different provider and obtained a pac code from your old provider and given this to sky


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This message was authored by Stephen06 This message was authored by: Stephen06

Re: Activate New SIM and Keep Number

Yes from a different provider but cause I was a prepay customer they said they could do it for me and didn't need to do anything.

This message was authored by GD1 This message was authored by: GD1

Re: Activate New SIM and Keep Number

Posted by a Superuser, not a Sky employee. Find out more

@Stephen06  You need a PAC from your PAYG provider to give to Sky, there isn't another way regardles of what you've been told.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Stephen06 This message was authored by: Stephen06

Re: Activate New SIM and Keep Number

Cool thanks 

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