Payment

[Candice93]

The payment has been taking with out my knowledge for a lot more then expected aswell

[63johnw]

Hi @Candice93  you aren't talking to sky CS here, just fellow customers. Look at your bill to see what the charges are for, roaming ? Premium rate calls ? Is this your first bill as that covers 2 months ?

[Daniel0210]

@Candice93 

What do you mean by "without my knowledge "?

We obviously can't see your bills. Compare it to a previous one to see where it differs. It usually involves roaming charges, sending chargeable picture messages, calls to non-inclusive numbers or a discount ending.

[Candice93]

Well my bill is £41  and they took £75 from my account and it's saying I'm now in credit by £34 so what's the need in taking it just for it to be as credit ? 

[Daniel0210]

@Candice93 

How do you normally pay (direct debit or continuous card payment)? Did you make an unnecessary manual payment? Does the payment cover more than the usual one month period? 

[Candice93]

I missed my payment and had to pay at a later date I done that then payment was taking today but is it due till 26th

[Daniel0210]

@Candice93 

Sounds like some of that extra (£10?) might be late payment fees. Check your bill for a breakdown of the charges. 

[Candice93]

I've looked and it just states my bill of £41 and the late payment I paid no mention of late payment fee 

[Daniel0210]

@Candice93 

How late were you in paying? If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). 

[Candice93]

It was literally the next day I paid it

[Daniel0210]

@Candice93 

If you can't fathom out how Sky have reached that amount give them a call and an agent can go through it with you. 

[Candice93]

Thanks I've tried to contact them do you have a contact number to talk to someone at sky mobile please 

[Daniel0210]

@Candice93 

150 from your Sky mobile. 

[Candice93]

It's an iPad I have 

[Daniel0210]

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@Candice93 wrote:

It's an iPad I have 

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@Candice93 

Mentioning that from the beginning would have helped with our earlier responses. 

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.