20 Jan 2024 12:49 PM
I'm in Greece and for the past 3 weeks my phone has been working perfect, 4g calls and texts. I received a text saying my passport plus could not be activated with no other explanation. I've no spend cap on my account and have tried all the solutions such as trying to connect to another network, changing my sim application to abroad. Weird how it was fine for so long and now it's not working.
20 Jan 2024 12:52 PM
Posted by a Superuser, not a Sky employee. Find out moreTry setting a spend cap so try setting one at £2 multiplied by the number of days that you will be out there.
20 Jan 2024 12:56 PM
Hi, I tried this yesterday and set the spend cap to £100 but it still didn't work. I did get a text saying my passport plus was active but the 4g still isn't working. Thanks
20 Jan 2024 01:00 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you checked to see if the device will find, connect and then work on a different network ?
20 Jan 2024 01:01 PM
Yeah tried this morning it worked for maybe 15 minutes then went off again.
20 Jan 2024 01:03 PM
Posted by a Superuser, not a Sky employee. Find out moreI'm not sure there is much more you can do as you are at the mercury of the local networks when you are abroad.
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