I can’t link my sky ID

[Lolllllahhahaha]

Hello, I have been trying to link my sky ID to my account so I can activate my sim but I am unable to do this. It keeps saying I have entered the wrong details and that there is no record of an account with those details. I have double checked multiple times so I know that my details are correct. What should I do? 

[63johnw]

Hi @Lolllllahhahaha  give it a few minutes and one of the users here will escalate your issue to sky for you. 

[GD1]

@Lolllllahhahaha  To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thanks for escalating this. We’ve sent @Lolllllahhahaha  an invite to chat.

[Greenfingers001]

We are still looking to help you @Lolllllahhahaha . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks