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Discussion topic: 4g stopped working in Greece

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This message was authored by Craig2302 This message was authored by: Craig2302

4g stopped working in Greece

I'm in Greece and for the past 3 weeks my phone has been working perfect, 4g calls and texts. I received a text saying my passport plus could not be activated with no other explanation. I've no spend cap on my account and have tried all the solutions such as trying to connect to another network, changing my sim application to abroad. Weird how it was fine for so long and now it's not working. 

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This message was authored by caesarome This message was authored by: caesarome

Re: 4g stopped working in Greece

Posted by a Superuser, not a Sky employee. Find out more

Try setting a spend cap so try setting one at £2 multiplied by the number of days that you will be out there.

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Craig2302
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This message was authored by Craig2302 This message was authored by: Craig2302

Re: 4g stopped working in Greece

Hi, I tried this yesterday and set the spend cap to £100 but it still didn't work. I did get a text  saying my passport plus was active but the 4g still isn't working. Thanks 

This message was authored by caesarome This message was authored by: caesarome

Re: 4g stopped working in Greece

Posted by a Superuser, not a Sky employee. Find out more

Have you checked to see if the device will find, connect and then work on a different network ?

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Craig2302
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This message was authored by Craig2302 This message was authored by: Craig2302

Re: 4g stopped working in Greece

Yeah tried this morning it worked for maybe 15 minutes then went off again. 

This message was authored by caesarome This message was authored by: caesarome

Re: 4g stopped working in Greece

Posted by a Superuser, not a Sky employee. Find out more

I'm not sure there is much more you can do as you are at the mercury of the local networks when you are abroad.

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