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Discussion topic: Unable to record on sky Q box remotely using sky go app

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This message was authored by: crispy74

Re: Unable to record on sky Q box remotely using sky go app

Went back again @Laing1 with your information and this was the response. Basically nothing further can be done. 

This message was authored by: Laing1

Re: Unable to record on sky Q box remotely using sky go app

Posted by a Superuser, not a Sky employee. Find out more

@crispy74 wrote:

Went back again @Laing1 with your information and this was the response. Basically nothing further can be done. 


@crispy74 let me check in the closed superuser section and i'll get back to you as im on the newest Sky Q version and the most recent Sky go version and can still remote record I know its not available for Glass and stream customer but they add to a play list rather than recording 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: MightyQuinn

Re: Unable to record on sky Q box remotely using sky go app

Posted by a Superuser, not a Sky employee. Find out more

Hi @crispy74   

 

I have just tried this, iPhone 15 Pro 18.4.1 and Sky Go 25.1.1 and Sky Q 32B2xx Q310.

 

Note, important, make sure that you connect to the Sky Q box at home first to establish the connection.

 

So I rebooted my iPhone and turned off WiFi so using 4G. Opened the Sky Go App and selected TV Guide, "Record to Sky Box" and selected two future programmes, one Record once, other Record series. Now looking on the Sky Q box Scheduled Recording and they are both set to Record.

 

Interesting that having cancelled the scheduled recordings on the box, they both still show as to be recorded in Sky Go TV Guide.

This message was authored by: Laing1

Re: Unable to record on sky Q box remotely using sky go app

Posted by a Superuser, not a Sky employee. Find out more

@crispy74 quick question as been asked to ask you this 

 

Can you stream subscription channels outside of the home? 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Avatar for crispy74
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This message was authored by: crispy74

Re: Unable to record on sky Q box remotely using sky go app

Yes I can. Just played a sky movies film whilst on 5G

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